How do I plan for delivery?
After payment authorization, handling is normally 1–2 business days; the carrier's estimated travel is a separate 4–6 business days after dispatch. See our Shipping Policy for tracking and delivery issues.
Can I return a product that is not defective?
Yes, an eligible new, unused item may be requested for return after a change of mind or selection error. We also review damaged, defective, wrong, incomplete, or materially misdescribed goods, and accept exchange requests subject to review and stock. Start within 30 days after delivery.
How does a return travel back?
Contact us and wait for approval before mailing. The free prepaid label comes in the package; ask for help if it is missing. There is no restocking fee. Full conditions are in the Refund Policy.
When is the credit started?
After approval we process or initiate a refund to the original method within 10 days, while the financial provider's posting time can be longer.
Where can I ask about a product or order?
For skincare product details, tracking, payment, or privacy assistance, use Contact Us.