Eligible requests
We accept returns of eligible new merchandise whether the item is defective or not, and we accept exchange requests. For a change of mind, preference, or incorrect selection, a non-defective item must remain new, unused, and in its original condition. A damaged, faulty, incorrect, incomplete, or materially misdescribed item may also be reported; it need not be undamaged to qualify for review.
Start within 30 days of delivery
Write to amezisaqeb405@gmail.com within 30 days after the parcel is delivered. Provide the order number, checkout email, reason, and photos or video when there is a product problem. The deadline concerns the request, not the date a return reaches a warehouse.
Approval, label, and mailing
Wait for our approval before mailing a return. We then confirm the correct return destination and instructions; the General mailing address is not automatically the return warehouse. A free prepaid return label is included in the package. If the label is missing or lost, contact us for assistance. Eligible approved returns carry no restocking fee.
Exchange or original-method refund
An exchange depends on review and available stock. Once a refund is approved, we process or initiate it to the original payment method within 10 days. Your bank or card provider may take additional time to post the credit. Applicable consumer rights remain unaffected.